Returns/Exchanges from online purchases can be made by contacting us at [email protected] or by calling us at 847-741-5938. Please follow these policies:
- Use the original shipping container and packing materials, if possible
- You will be responsible for correctly packaging your return item so it is not damaged in shipping
- You will be responsible for all shipping charges for returned or exchanged merchandise
Please ship all return/exchange items to:
Village Pedaler, LLC
1954 Gyorr Avenue
South Elgin, IL 60177
Please note: The Webstore facility is not open to the public.
GENERAL REFUND/RETURN INFORMATION
- Special Order items are not eligible for returns
- Refunds for credit card purchases will be credited to the card used for the original purchase
- Refunds for cash purchases will be paid in cash up to $75. A refund check will be issued for purchases made by personal check and cash returns over $75. The refund check should arrive via mail 7-10 business days from the date we receive the return
- Refunds for purchases made with a gift card or store credit will have a new store credit issued
For Online Financing or Online Layaway questions, click the Live Chat icon, call 1-877-885-2453, or email us.